FAQ
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Below are the currency options that are accepted by ATAS:
- Indonesian Rupiah (IDR)*
- Malaysian Ringgit (MYR)
- Thai Baht (THB)
- Vietnamese Dong (VND)*
- Cambodia US Dollar (USD)
- Philippines Peso (PHP)
- International US Dollar (USD)
You can try clearing your phone’s cache first, or use another browser to login. If you are still unable to log in to the web version, please contact customer service for assistance.
Here are 2 solutions to this issue:
1. You can try clearing your browser cache first, or uninstalling the current app and re-downloading it before trying to add the account again.
2. You can log in to your account via the web link and add your bank account again to request a withdrawal.
Please follow the steps below to delete the unselectable bank account:
1. Click on “Me” ➡ “Bank Account Number”.
2. Click on “Delete”.
3. Click on “Add bank account”.
4. After entering complete information about the account, click “Next”.
Steps to complete CAPTCHA (OTP) .
🔽 Click “Send Captcha”
🔽 Get an OTP verification code from your SMS
🔽 Enter the correct OTP verification code to confirm the addition.
After “Success” is displayed, please reapply for cash withdrawal one more time.
Transactions may fail temporarily due to network or banking system problems. After submitting your order, please be patient and wait for some time, the order will be successful within 30 minutes.
You can go to the “Bank Account” interface, delete your current bank account and add it again. After that, apply for your withdrawal order again.
Multi-currency wallet is a wallet that adds different currencies into the currency wallet. This wallet supports games for betting on corresponding currencies, allowing players from various countries to bet in local currencies.
Currently supported currencies include MYR and USD.
There is no need to register a new account, you can just add the currency you like to the wallet.
Below are the steps:
1. Click “Me” ➡ “Wallet” ➡ “Upper right corner (+)”
2. Select the currency you want to add, click (+), and confirm the addition to own the currency.
You can get the score of the relative currency by recharging in the corresponding currency.
Yes, the exchange rate will be updated in real time.
Chips cannot be redeemed.
Of course, transfers are possible. USD transfers can only be transferred to the recipient’s USD wallet, and cannot be directly transferred to the recipient’s MYR wallet. (Same applies to other currencies).
Games with different currencies are calculated separately, so the turnover amount and chips are calculated in the currency used when betting. transferred to the recipient’s MYR wallet. (Same applies to other currencies).
No, if you need to bet on a game in a different currency, you can only enter the game to bet through the wallet of the corresponding currency.
The settlement currency is to set the rebate currency for downline players’ bets that players want to get in the noon settlement.
For example: Player A sets the settlement currency as (USD), and player A’s downline players bet on (MYR) games.
Then at noon settlement, the chips earned by Player A from downline players will be exchanged to Player A’s USD wallet based on the settlement exchange rate.
No, the settlement currency cannot be modified between 15:00 and 18:00.
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